Contact Us

• Complete order management in real time
  
• Inventory management compatible to your systems gives you full accounting control
  
• Purchasing management adaptable to single department or multi-department needs, including Accounts
• Receivable/Payable tracking and multiple manifest/invoice control
  

• Answering questions
  
• Tracking orders
  
• Complaint management
  
• Returns management
  
• Real Time Sales Report Analysis / Hourly / Daily / Weekly
  
• Or By item, by SIC code, by manufacturer, by price.
  
• Modified and designed to fit your business model like a glove

• Length of time on site
  
• Pages/products visited
  
• Segmentation data
  
• City
  
• Country
  
• Time of day
  
• Amount spent
  

Shipping Management

• Real-time tracking
  
• Choice of carriers
  
• Competitive national/international rates
  
• Carrier billing
  
• Delivery confirmation
  
• Multiple administration levels
  
• Password protected for multiple levels/roles
  
• Easy permission granting/removal
  
• Log file of all activities

• Your products stored in secure, controlled warehouses
• All storage licensed and bonded.
• Real time transaction and inventory reports
• Transported to our shipping/fulfillment depots based on orders

• Secure inventory checkin, and controlled security for picking and order checking
  
• Single or multiple unit packing
  
• Single or multiple inserting
  
• Your label and response codes
  
• Multiple carrier options
  
• Real time forms control, shipping logs and manifests
  
• Bulk logistics available

• We treat every one of your customers like a VIP -- because they are!
  
• Completely individualized customer service
  
• Autorespond order receipt, personalized shipping notice
  
• 800 toll free customer service response line with multi-lingual operators
  
• Guaranteed responses to E-mail queries
  
• Regular customer service reports , so you can remain aware of product problems in real time

• IdeaMAX maintains close relationships with many banks and can simplify many problems connected with online transactions. We can steer you to the banking operations that
• Offer the best transaction rates
  
• Make the funds available in the quickest time
  
• We can handle online credit authorizations, charge verifications, cardholder security, fraud reduction, secure transactions, and coordinate transfer of funds
  
• We have good relationships with all major credit card companies since we have one of the industry's lowest charge back rates.

• Totally flexible options to suit your needs
  
• Automatic funds transfer, Accounts Payable, Accounts Receivable
  
• Transfer to your Continental US bank, Asian Bank, European Bank or offshore CONUS bank
  
• Real time funds transfer reports, updates, 24-hour secure account access

• Partner support with vertical portals
  
• Transaction controls
  
• Marketing support
  
• Complete site management

• Complete site management
  
• Complete inventory control (from warehousing to shipping)
  
• Customized real time reports (sales, markets, regions, segments, products, etc.)
  
• Shopping cart maintenance, site security, credit card authorization, funds management